Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept online payments via Cashfree (UPI, credit/debit cards, net banking, wallets) and Cash on Delivery (COD).
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placing them. Please contact us at support@vestro.in as soon as possible.
How do I know my order was placed successfully?
You will receive an order confirmation email. If you don't receive it within a few minutes, check your spam folder.
Shipping
Where do you ship?
We ship across India.
How long does delivery take?
Orders are typically delivered within 5-7 business days from dispatch.
How do I track my order?
Once dispatched, you will receive a tracking number via email. You can also use our Track Order page.
What are the shipping charges?
Standard shipping is Rs.59. Orders above Rs.499 qualify for free shipping.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original packaging.
How do I initiate a return?
Email us at support@vestro.in with your order number and reason for return.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item.
What if I received a damaged or wrong item?
Contact us within 48 hours of delivery with photos at support@vestro.in.
Products
Are VESTRO charger protectors compatible with all chargers?
Our products are designed for specific adapter dimensions (typically 18W/20W). Please verify your charger model before purchasing.
Do cable protectors work with all cables?
Cable protectors fit standard connector sizes. Check the product listing for specific compatibility details.
Contact
How can I contact VESTRO?
Email us at support@vestro.in. We respond within 1-2 business days.